Privacy Policy | Peppercrest

Peppercrest LLC ("Peppercrest," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our websites, products, and services.

By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

Account Information: Name, email address, company name, job title, and account credentials when you create an account
Payment Information: Billing address and payment details when you purchase our services (payment card information is processed by our payment processors and not stored by us)
Communications: Information you provide when you contact us, request support, or communicate with us
Consulting Session Content: Notes, transcripts, and recordings from consulting sessions you participate in (with your knowledge and consent)
Content You Submit: Any information, data, or content you upload or submit to our software products

1.2 Information We Collect Automatically

When you use our services, we automatically collect certain information, including:

Device Information: Device type, operating system, browser type, and unique device identifiers
Usage Information: Pages visited, features used, actions taken, time spent, and interaction patterns
Log Data: IP address, access times, referring URLs, and system activity
Cookies and Similar Technologies: Information collected through cookies, pixels, and similar technologies (see our Cookie Policy for details)

1.3 Information from Third Parties

We may receive information about you from third parties, including:

Service Providers: Analytics providers, payment processors, and other vendors
Business Partners: If you access our services through a partner integration
Public Sources: Publicly available information relevant to our business relationship

2. How We Use Your Information

We use the information we collect to:

2.1 Provide and Improve Services

Deliver our consulting, agency, and software services
Process transactions and send related information
Respond to your requests, comments, and questions
Improve and develop our services and features
Personalize your experience

2.2 Operate Software Products

For our software products like Pepper, we use your information to:

Process and store content you submit to build your personalized knowledge base
Generate AI-powered insights and recommendations based on your context
Maintain session history and enable continuity across interactions
Provide team access features when you invite colleagues

2.3 Communications

Send service-related notices and updates
Send marketing communications (with your consent where required)
Respond to your inquiries and provide support

2.4 Security and Compliance

Detect, prevent, and address technical issues, fraud, and security threats
Enforce our Terms of Service and other policies
Comply with legal obligations

2.5 Analytics and Research

Analyze usage patterns to improve our services
Conduct research and development
Generate aggregated, de-identified insights

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

3.1 Service Providers

We share information with vendors and service providers who perform services on our behalf, including:

Cloud infrastructure and hosting providers
Payment processors
Analytics providers
Customer support tools
Communication platforms

3.2 AI Service Providers

Our software products use third-party AI services (such as Anthropic and OpenAI) to provide AI features. When you use AI-powered features, your inputs may be processed by these providers subject to their privacy policies and terms. We select AI providers with appropriate data handling practices and do not permit them to use your data to train their general models.

3.3 Business Transfers

If Peppercrest is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

3.4 Legal Requirements

We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to:

Comply with applicable laws or legal obligations
Protect the rights, property, or safety of Peppercrest, our users, or others
Enforce our Terms of Service and other agreements

3.5 With Your Consent

We may share your information with third parties when you have given us consent to do so.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We also retain information as necessary to:

Comply with legal obligations
Resolve disputes
Enforce our agreements
Maintain business records

For consulting sessions and knowledge base content, we retain this information to provide continuous service and maintain the value of your accumulated knowledge. You may request deletion of your data as described in Section 6.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Access controls and authentication
Regular security assessments
Employee training on data protection

For our software products, client data is logically isolated—your information is kept separate from other clients' information and is not accessible to them.

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Account Information

You may update or correct your account information at any time by logging into your account or contacting us.

6.2 Data Access and Portability

You may request access to the personal information we hold about you. Where feasible, we will provide this information in a portable format.

6.3 Deletion

You may request deletion of your personal information. We will comply with your request unless we have a legal basis to retain it. Note that deleting certain information may affect your ability to use our services.

6.4 Marketing Communications

You may opt out of marketing communications by following the unsubscribe instructions in those communications or by contacting us. You will continue to receive service-related communications.

6.5 Cookies

You can manage cookie preferences through your browser settings or our cookie management tools. See our Cookie Policy for details.

6.6 Exercising Your Rights

To exercise any of these rights, please contact us at hello@peppercrest.com. We may need to verify your identity before processing your request.

7. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.

8. International Data Transfers

Peppercrest is based in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

By using our services, you consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to Know: You may request information about the categories and specific pieces of personal information we have collected, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You have the right to opt out of the "sale" of your personal information. We do not sell personal information as defined by the CCPA.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at hello@peppercrest.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website and updating the effective date. Your continued use of our services after the effective date constitutes your acceptance of the updated policy.